Privat transfer fra Heathrow til dit hotel i London

Clear instructions were provided about the meeting point. We were greated promptly upon exit after baggage claim. Driver was friendly and courteous. Highly recommend.

It was a bit confusing at first because of the crowds but all good. Our driver was polite and helpful. I wish I had booked the return at the same time.

Our independent self generated tour and events were excellent. Our guided Saturday tour was a disaster. We were charged $1100.00 US for 6 hours of what we coud have arranged ourselves. We missed the boat of the Thames, we were pushed through the Churchill War room at warp speed, we had to pay additionally to take the Underground because of miscues, and our admission to everything was in a regular que not jumped as indicated. We saw a great play, Hamilton and had a great meal at Sticks & Sushi on our last night in town. Lastly and most disappointing was our Hotel, The Counting House...dirty, strangely arranged, and just not nice...bizarre at a very high price of $500.00 US a night. While we generally love London, this trip had too many pitfalls.

The pickup at Heathrow went very smoothly after a challenging day of catching flights. Great way to get from the airport to London.

The driver and car were very good; however, advance information told us to meet at the Boots which is no longer in the arrivals area. The landmark is actually M & S or better yet, just say the driver will greet you with a sign as you exit customs arrivals. The Boots is now on another level and we had to make a call to sort out where the driver was. 3 of 5 stars is because of this misinformation. As a former travel professional, Viator needs to be in better communication with their suppliers to keep information updated.

We were met on time by our driver with our name on a sign. He had texted ahead with his location. English was limited, but he was nice and drove us without incident to our hotel. Nice to not drive in London traffic.

We had a nice driver who got us to our flat safely. He knew how to get around the heavy noon traffic in central London.

I booked this in advance of our flight to London. Due to an air tower issue at Heathrow our flight was cancelled. We were cancelled by this service and they refused to reverse the $139 fee! They said that a cancellation is comparable to a no show! DO NOT USE THIS SERVICE! Take an Uber or Taxi!!!!

We arrived at airport much earlier than expected and was able to get picked up earlier. Was very accommodating and helpful Always have used Viator .

Carlos kept in contact with us the entire time. He met us outside of baggage claim area and assisted with our luggage. Very personable. Would highly recommend.