Privat transfer til hoteller og lufthavne (HND/NRT)

Very prompt and helpful service. Driver was friendly and spoke English. Assisted us in finding the bus platform at our drop off location.

Driver contacted me in advance, was on time and the car was clean and large enough to accommodate our luggage.

Fabulous transfer. David kept us informed the whole time. Arrived early and was kind enough to wait a few extra minutes as one of our group forgot phone. It was an added bonus that he spoke beautiful English.

Everything worked as expected. Easy Peasy. Have your destination available for the driver to see. You are told to look for a certain license plate, and there he was!

Hi, We're extremely dissatisfied with the driver who picked us up at the port yesterday morning. He was supposed to arrive at 8:30 am, but he showed up after 9:15 am. This made our schedule very tight, as we had to drop off our luggage at the hotel and catch a train to Sapporo from Tokyo station at 10:45 am. My husband and I had to carry our own luggage down a flight of stairs to get to his vehicle. As a result, I'm experiencing sore muscles in my right arm today. The driver blamed the traffic, but other drivers were already at the port with name placards. He hadn't even taken the time to familiarize himself with the route to the hotel beforehand. This experience was incredibly stressful for our group. In contrast, our friends who booked an Uber arrived much earlier and even had time to explore Tokyo station. We've never had any problems with Viator bookings before, so this issue in Japan was particularly unexpected. Hopefully, this will be an isolated incident and other customers won't face similar problems.

Good transportation, clean van. Helped with luggage, would recommend , drived safely, was punctual!!

Excellent service, the driver was punctual, friendly, and had good communication to coordinate the meeting point since it was a transfer from the Tokyo International Cruise Terminal to Narita Airport.

Great communication in advanced, on time and very friendly, if we go Japan again, we will definitely re-book.

Driver met and dropped us off as requested with no problems etc, we booked pick up and drop off for all our transfers, all were excellent

We had an easy 30 min drive from the cruise ship terminal to Haneda airport. Our driver was 8 min late due to traffic but once he arrived he was very helpful and assisted us with our bags. He had a clean and comfortable Alphard vehicle. A good driver and very courteous.