Privat enkelt- eller returtransport til Cancun-hoteller
Beskrivelse
Med denne stressfri service behøver du ikke at bekymre dig om at planlægge en taxa eller prøve at navigere på egen hånd. Vores professionelle personale hjælper dig med at få mest muligt ud af din ferie ved at tage dig til lufthavnen eller hotellet i et komfortabelt, airconditioneret køretøj, der kender den bedste rute til lufthavnen og tilbage. Dette sparer dig tid, penge og besvær. - Fleksible og bekvemme afhentningstider og -steder - Problemfri privat rundturstransport - Komfortable køretøjer med aircondition - Overkommelige priser på alle vores serviceområder
Turmuligheder
Højdepunkter
Hvad er inkluderet
Afhentningssteder og tider
**Afhentning i lufthavnen:** Ved ankomst skal du samle din bagage og gå til ankomsthallen. Din chauffør venter uden for terminalen i Ground Transportation afhentningsområdet med et skilt med et orange Cancun Travel Experience-logo. Fremvis venligst din bekræftelse eller billed-id ved afhentning. Din transport vil være klar præcis 30 minutter efter dit flylandingstidspunkt og kan vente op til 60 minutter efter dit flylandingstidspunkt. Ankomster: Hvis du tilfældigvis støder på problemer med at finde din chauffør, skal du gå til et af følgende mødesteder: - Terminal 2 (indenlandske ankomster) i Welcome Bar - Terminal 2 (Internationale ankomster) ved Welcome Bar - Terminal 3 ved Margaritaville Bar - Terminal 4 ved velkomstbaren **Hotel afhentning:** Din nøjagtige afhentningstid vil blive bekræftet en dag før din flyafgang, din chauffør vil møde dig i lobbyen på dit hotel. Fremvis venligst din bekræftelse eller billed-id ved afhentning. Vær venligst klar og vent et par minutter før det bekræftede afhentningstidspunkt, chauffører må kun vente maksimalt 10 minutter efter det bekræftede afhentningstidspunkt.
Rejsendes vurderinger
Vigtig information
- Spædbørn og småbørn kan køre i barnevogn eller klapvogn
- Servicedyr er tilladt
- Spædbørn skal sidde på skødet af en voksen
- Velegnet til alle fitnessniveauer
- Dette er en privat overførsel, kun du og dit selskab rejser sammen.
- Delvise aflysninger/refusioner er ikke tilgængelige for transportydelser tur-retur.
- For eventuelle ændringer i sidste øjeblik og / eller forsinkelser, kontakt venligst med det samme, bemærk venligst alle ændringer i sidste øjeblik er underlagt tilgængelighed og kan ikke garanteres.
- Ankomster: Din transport vil være klar præcis 30 minutter efter din fly landing tid og kan vente op til 60 minutter efter din fly landing tid.
- Afgang: Vær venligst klar og vent i lobbyen på dit hotel, chauffører er kun tilladt at vente maksimalt 10 minutter efter den bekræftede afhentning tid.
- Bemærk venligst, at afhentning til/fra flere lufthavnsterminaler/hoteller ikke er tilladt, afhentningstiderne er baseret på trafik / vejbegrænsninger, eventuelle anmodninger om ændringer vil blive gennemgået og acceppetd eller afvist efter leverandørens eget skøn.
- Transfer-tjenester kan ikke udskiftes med andre tjenester/ruter.
Anmeldelser(704)
Great communication, clean, safe and on time. Highly recommend. Friendly knowledgeable driver!! Great conversation!
Was so easy and he texted us to let him when where we were out. We stepped out of the terminal and he was there with our name on a sign.
If I could give this company zero stars, I would. As a solo female traveler, I trusted this company to get me safely to the Cancun airport. Instead, my shuttle was involved in a serious highway collision. It was terrifying, and I later developed cuts and bruising from the accident. What happened after the crash was even more disappointing than the crash itself. The customer service I received was cold, dismissive, and completely lacking in empathy. Rather than showing any concern for what I had experienced, every response felt focused on denying my request and avoiding responsibility for my experience as a customer. The company repeatedly relied on the fact that I initially said I was “okay” after the collision. What they fail to acknowledge is that I was alone in a foreign country, shaken, trying to make my flight, and not comfortable going to a hospital by myself. In that moment, I wasn’t thinking about documenting injuries or starting an insurance claim—I just wanted to get to the airport and get home safely. To repeatedly use that single response to dismiss everything that happened afterward felt incredibly insensitive. When I later requested the incident report and documentation, I was told they would not provide it unless I first obtained a medical report. Instead of treating me with compassion after such a frightening experience, I felt like I was being given excuses and roadblocks. This review isn’t about assigning fault for the accident itself—accidents can happen. It’s about how a company treats its customers afterward. I expected professionalism, empathy, and a genuine effort to make things right. Instead, I was met with dismissive responses and a complete lack of customer care. As someone traveling alone, that experience left me feeling frightened, unsupported, and deeply disappointed. I cannot recommend a company that responds this way when one of its passengers has just been through a serious collision.
We had a great experience. Very easy and seamless travel experience.
These guys were punctual, organized and professional! I would highly recommend. I would highly recommend this company. Picked me up from Cancun airport to my hotel round trip
I had flight changes and contacted the team to see if my changes could be accommodated. At first he was responsive and I was able to ask my questions with prompt response. Then he completely stopped responding. I sent multiple follow ups to no answer. If they would not have been able to accommodate any changes (even though he initially said they could) that would be fine. But to just ignore the message thread in the seeming hope that I would just give up and go away felt dismissive and rude.
Hello Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Flight changes often require us to verify availability with our operations team before we can provide a final confirmation, as all schedule modifications are subject to availability. Our goal is always to assist our guests as quickly as possible while ensuring that any information we provide is accurate. Depending on the complexity of a request and operational availability, there may be times when additional coordination is required before we are able to provide a definitive response. We appreciate your patience throughout the process and understand that waiting for an update can be frustrating, especially when travel plans change unexpectedly. Thank you again for your comments. We value your feedback and continuously work to provide the best possible service to all of our guests. Kind regards
Great, kind, punctual. Everything went well and exactly as agreed! A nice smiling person
Driver was early, and very nice! Got us to airport safely and was very personable and helpful, would definitely use again
I had booked same day from my flight landing in Cancun and they confirmed right away. Service was amazing! 10/10
No one showed up to pick us up. We stood around for 30 minutes and did not get a ride please process refund
Hello We are truly sorry for the experience you had and completely understand your frustration. Waiting for your transportation and having no one arrive as expected is incredibly disappointing, especially when you are traveling and relying on prearranged services. We sincerely apologize for the inconvenience, stress, and disruption this caused to your plans. After reviewing your case, we have arranged a full refund for your reservation. While we regret that we were unable to provide the service as scheduled, we felt it was important to resolve the matter as fairly and quickly as possible. We understand that this does not make up for the inconvenience you experienced on the day of service, but please know that we take feedback like yours very seriously and continuously work to improve our operations and communication. Thank you for bringing this to our attention, and once again, please accept our sincerest apologies Best regards
