10/10 Transfer service Cusco
⭐⭐⭐⭐ 10/10 – Absolutely Outstanding!
Review for Luis Angel – Andes View Travel
Luis Angel was an absolute gem from the moment we landed in Cusco. He was waiting for us at the airport with a clear sign, helped us with our luggage right away, and escorted us to a beautiful luxury van for the transfer to Ollantaytambo station.
He was incredibly professional, friendly, and attentive — assisting with our bags, making sure we were comfortable, and even helping us board the train smoothly. His communication before and during the transfer was perfect, and everything ran exactly as promised.
I honestly can’t say enough good things about him. He turned what could have been a stressful travel day into a relaxed and enjoyable experience. If you’re booking a transfer or tour in the Cusco/Sacred Valley area, do yourself a favor and request Luis Angel. He’s the real deal — 10/10 and highly recommended!
Operatørens svar
Dear Mr. Brian,
Thank you so much for your wonderful review and kind words. It was truly a pleasure meeting you and assisting you and your family during your time in Cusco.
I’m delighted to hear that you enjoyed the experience and that everything went smoothly. Comments like yours mean a lot to us and motivate us to continue providing the best possible service to our guests.
Thank you again for your trust, and I hope to welcome you back to Peru someday for another great adventure!
Warm regards,
Luis Ángel 😊
Excellent
Excellent service. Curteous driver, new clean car, very careful driving. Much recommended airport transfer
Operatørens svar
Dear Mr. Gustavo,
Thank you very much for your kind comments! We are delighted to hear that you had an excellent experience with our service.
It is great to know that our driver, the comfort of the vehicle, and the quality of the transfer met your expectations. Your recommendation truly means a lot to us.
We hope to have the pleasure of assisting you again on your next visit.
Warm regards,
Luis Angel
Horrible Service
The driver was very unprofessional. He/she informed me that our airport pickup time was too early and asked if we’d booked a hotel. When I responded and informed him/her that we had not booked a hotel and sought more guidance I received no response. When we arrived at the airport he/she was not only there, but when Viator reached out he/she had the audacity to respond nonchalantly with no empathy.
Despite my unpleasant experience I will continue using Viator, since my past experiences have been exemplary. Viator need to reconsider allowing this company to broadcast their services on their platform.
Operatørens svar
Dear Shawnika,
We are truly sorry to hear about your experience, and we sincerely apologize for the inconvenience and frustration this situation caused. This is certainly not the level of service we strive to provide.
We did reach out requesting additional details in order to understand the situation better and provide immediate assistance, but unfortunately, the information we received was incomplete, which made it difficult for us to address the issue in real time. Even so, we deeply regret that our communication did not meet your expectations and that this led to an unpleasant impression.
Please accept our sincere apologies. We take your feedback very seriously and will be reviewing this matter thoroughly with our team to ensure that something like this does not happen again.
We truly appreciate your past loyalty to Viator and your willingness to continue using their services despite this incident. Thank you for bringing this to our attention — your comments help us improve.
Warm regards,
Angel
Be sure to get to where you are going!
an important step in making sure you make it to the train and airport on time. These guys didn't miss a beat and made this trip flow without interruption...they deliver comfort and service and made the experience wonderful. Highly recommended!!!!!!!!!!!
Operatørens svar
Dear Howard Gregory,
Thank you very much for your comments. Our mission is always to give the best service to our customers.
We hope you return to Peru and Machupicchu soon.
Best regards
