Nuwaraeliya Nanuoya Ella Togetickets

Stay away from this company. We booked tickets for the train from Nuwara Eliya to Ella with them through Viator months before our trip to Sri Lanka. Visit kept sending reminders we're get the tickets through the provider. So I contacted them regularly leaving up to the day of the train ride. They kept saying that we'd get the tickets at 5:00 am the day of. I asked several times if we could get then dinner but they claimed company policy. In no message did they say they had trucks securing the ticket. The morning of I get a Whatsapp apologizing for the fact they could not secure us tickets and we'd not have it reservation. This comment is either totally incompetent or a scam. Run away from them

they were helpful and gave us reserved tickets! Chathuri was really helpful

We booked the activity through the operator and finally there were no tickets for the day we had selected. Mahaweli tours helped us to be able to find a train ticket that would allow us to live the experience

This was a great trip! We booked this via GetYourGuide a couple of months ago and our contact person (Chathuri) always made sure we were updated on the process! They book your 2nd class reserved seat as soon as possible to make sure you are seated together with friends or family. The tickets came in the mail one day before the train ride as communicated. Very nice train ride and an amazing way to get tickets since the normal 2nd class is very very very crowded we were very happy to be in the reserved wagon. Would definitely recommend and even more so with Chathuri!😁 #happycustomer

Great experience, very trustful and good seats on the train. They told us everything that we needed to know, they were very helpful and very kind. I recommend a lot, 10/10!

Chathuri secured our family of 6 tickets for the Ella train. It is quite difficult to buy tickets for such a popular route, and Chathuri did this for me after I booked ahead with him. I highly recommend doing so! His communication was timely and always kept me in the loop. If you are keen to experience the train, then look no further but to book here. It’s an amazing opportunity!

Sadly the “Famous Blue Train” was a bust in my opinion. It’s very overcrowded and therefore unless you’re one of the fortunate few to get a seat you’re standing for over three hours with people pushing past you all the time. And if you’re thinking of going there and back in a day to look around, forget it! You have less than 1 hour before the last train returns to Ella so few options to eat or drink and then you’ll be out of the queue for seats so you’ll spend another 3 hours standing up on a crowded train. When the scenery does appear out of the banks along the track it’s often so quick you don’t get a good photo anyway. And if you’re standing your photo is taken through the dirty glass window. For us and others passengers it felt like a waste of a day and very tiring. My recommendation is don’t go just for a day but if you have to or want to ride the train spend the money and reserve a seat.

Precise and punctual. The tickets were delivered to us the very morning of the trip via WhatsApp in digital format. Therefore, we did not have any direct contact with the agency staff, even though they always responded to us both via WhatsApp and by phone. Nalin assisted us by phone.

I do not recommend it at all, they left us without tickets. They sent us the tickets the night before and they were wrong. When going to catch the train, they told us that the time was wrong. Finally, we had to get some tickets on our own for second class, and since we hadn't gone with enough time to wait in line because we supposedly already had tickets, we had to stand. Regardless, the trip seemed quite overrated to me. In the end, they gave us a full refund, at least there's that. But the trip standing up (when we specifically wanted to avoid that), the bad time during the trip, and the handling of the refund, no one can take that away from us.

Excellent trip and very well helped by Chathuri! Nice train ride!