Fantastic service!
An amazing harbor with a fantastic group of stuff who treat for guests with great care and respect!
We had order transfer on the Bali and we were collected from the hotel and driven to the harbor which was really convenient. Lovely people, would definitely recommend anyone to visit Nusa Penida!
Operatørens svar
Dear Karina, thank you very much for sharing your comments and evaluations with our company. We have tried hard to maintain the quality of our services and hopefully we can maintain it in the future.
Avoid.
It 's semi organised chaos at the dock. The driver who picked us up from our hotel didn't seem to know where to send us on arrival. The boat waits until full - and thus we missed the snorkelling trip we had booked on the island.
We felt that we wasted a day of our holiday and would not recommend.
Operatørens svar
Good evening Alana.
Very sorry to know what inconvenience happened to you.
I am truly sorry to hear about your unpleasant experience during your trip. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective.I therefore wish to extend to you my sincere apologies.
I would like to assure you that I have personally addressed this issue with the department concerned and will ensure that they receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this matter.
