We had very little time on the islands, on Murano we only had 30min in the end, and with that we didn't see much. At Burano we would normally have 2h, we only had 50min, if you want to see something you have to be very quick, because you also have to get back to the boat on time, we would normally be dropped back at the train station where we were also picked up, that was not so. We had to step back ourselves (40min, at the hottest time of the day). The islands themselves were very beautiful, and the guide also told fun facts while sailing. Our guide did not come on the boat back to Venice, so we could not ask if there was another way to get back to the station.
Dear guest, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the beauty of Murano and Burano and appreciated the interesting facts shared by our guide during the boat ride. However, we sincerely apologize for the shortened free time on the islands and the inconvenience caused by the change in the final drop-off point. Tour schedules and navigation times can occasionally be impacted by external factors beyond our control, such as heavy lagoon traffic, lock passage delays, or strict dock availability, which can unfortunately reduce the time available on land. Regarding the drop-off location, boat stops are heavily regulated by local maritime authorities and current tide conditions. While adjustments are sometimes necessary for safety and compliance, our team should always clearly communicate these changes to passengers before arriving. We also regret that the guide was not available on the return journey to assist you with alternative directions to the station. We truly appreciate your detailed input, as it helps us identify areas where we can improve our logistics and communication. We hope the memories of the islands themselves remain a highlight of your visit to Venice. Best regards, The Venetoinside Customer Care Team
