Machu Picchu fuld dagstur fra Cusco med panorama tog

Ir is better to take the train the day before and sleep over closer to Machu picchu. Too long day with start in Cuzco

This was such a great experience. All of the transportation steps were easy to follow. I’m seriously terrible with directions, so I was a little nervous when I read some of the other reviews from people saying they were confused about where to get the train, bus, etc. If you pay attention to the signs and instructions given to you by the staff, it doesn’t seem possible to get lost. The panoramic train was a lot of fun. You get a little snack and a drink, like what you’d get on an airplane. In the open viewing carriage, there are 2 guys playing live music and everyone was dancing. I was dying when they started playing the Macarena lol. The tour guide I had for Machu Picchu was Antony and he was amazing. There were only 3 people in our whole group. I was traveling solo and then there was another couple. He took tons of pictures and there were times when it felt like he was doing a full on photoshoot with everyone. I’m not in shape at all and I wasn’t really prepared for all of the steep steps, but Antony was so nice and patient and made sure I could get up and down safely. I did Circuit 3B, which I think is supposed to be the easiest route, but FYI “easiest” doesn’t mean “easy.” There are a lot of big rock steps to climb up and down without handrails. Going up the steps is physically difficult if you’re out of shape like me, but it’s worth it. Going down the steps is harder because it’s more mentally difficult and scary, but Antony walked with me and made sure I didn’t fall and crack my head open. The weather was a little rainy and the views weren’t ideal since it was foggy, but I actually thought the fog made it look cooler. The tour itself started around 10am and ended around 12pm. My return train ticket was for 4pm, so I had a lot of time to kill in Aguas Calientes where there’s not a ton to do. So just be prepared to have a few boring hours at the end. Overall it was an awesome experience and I’m so glad I didn’t have to figure out the transportation logistics on my own!

We had a terrible experience with this company. We paid for a guided tour and did not receive what we paid for. A bus came to pick us up and left us at the train station that was supposed to take us to Machu Picchu. There has been a train fire the day before which left rocks and debris on the train tracks. The next day chaos ensued since no trains were traveling to Machu Picchu. We had no guide to assist us with the chaos. We were almost trampled with the massive crowds. Our train to Machu Picchu was cancelled and we had to find our own way there. So when they advertise guided tour, know that it’s not from start to finish. Don’t waste your money.

I had an enjoyable tour, a profound experience!

The trip to Machu Picchu was well organized and instructions to get to all of the destinations on the tour were easy to follow. This ancient town is gorgeous and worth visiting. And afterward, there was plenty of time to roam the tourist town at the base of the mountain.

It was a long journey but worth every minute. We had a guide just for my family. Vilma was fantastic answering our questions and giving us so much information to the history of the place.

We book the months ago. We noticed that they put us in the wrong circuit which was more difficult. We have some elderly family coming so we needed the easiest circuit. It was difficult getting a hold of willka travel to have them correct the error. We eventually go TripAdvisor to help with that. Later we needed to add another family member to the trip. Willka travel wouldn’t answer the phone or respond to messages. When they did they said they would call us back and they never did. Finally it came to the day before the tour. They were finally responding to messages but it was like pulling teeth to get information from them. They allowed us to add the additional family member but they wanted to charge us almost $500 usd for him plus an additional slightly over $800 usd for the other ten of us for “upgrading”us to circuit 3 which was the easiest route even though we originally requested circuit 3 and paid. The day of the tour they picked us up from the hotel in a large van slightly late. They were driving so fast and recklessly to try to make up the time that several people in our party became car sick. We made it to the train with minutes to spare with no real explanation on where to go or what to do. We noticed that the tickets to get into Machu Picchu had a 6am entry for circuit 3 but we were just getting to the train around that time which would be impossible for us to get to Machu Picchu in time since the train ride was an hour and a half. I message them and they sent me new tickets which I didn’t receive until we arrived due to the poor reception. When we arrived we saw a person with a sign that had our name on it. She was the most helpful of all the people. Her name was Katy and she did her best to accommodate us. She found us bus tickets that were never sent to us and help figure out the entry time issue. She found someone that said we would have to print out the tickets and told us to go to a location that refused to and referred us to an Internet cafe. The Internet cafe was closed so Katy went to a nearby hotel to print them out. She told us to present both the 6am tickets and 10am tickets along with our train pass so that Machu Picchu would allow us to enter. Once we arrived they didn’t allow us to enter because the circuit 3 6am tickets were expired but we could go to circuit 2 10am but we would have to leave one of our party behind. It took around 45 mins of me explaining and speaking to 4 different people until they allowed all of our family to enter but we had to buy another ticket for around 46 usd. The actual tour was beautiful and very informative. Our tour guide was great. Our only problems were poor execution of the travel and the additional cost for a circuit that we had already requested from the beginning. We definitely would not recommend travel with willka. They made things more stressful and expensive. I noticed other travel agencies at our hotel that had a person there telling them step by step what would happen and what to do. We trusted the high rating.

The tour company was very detailed in disclosing the full day itinerary. My driver was timely to pick me up in the morning, the train ride you’re kinda by yourself but that’s fine, and a person was there to meet us once we got off the train to walk us to the bus stop. He told us our guide name and then the guide met us at the entrance. My guide was great, super informative, great at taking photos, very engaging. I got C3 tickets because I booked so late, he was very good at making it a great route. I disn’t realize we couldn’t linger inside so I boarded the bus back to Aguas Calientes immediately after and went to get lunch even though it was like 10:45AM. I messaged the WhatsApp number to see if I could change my train time and they never responded. So I just had to kill time till 2:50PM. Make sure if you don’t want to spend a full day in Aguas Calientes, to ask if you can be on an earlier train back. I felt this was a waste. I didn’t need 4 hours here. The train also dropped us off at a different location than where the station was. When I asked the question on WhatsApp, they said it was the same spot. I felt like that was wrong - thankfully I asked a police officer who pointed me to the right area or I would’ve missed the train. The driver meeting us was late and when I messaged them again, I got not response. Thankfully, I saw the driver wall by with a sign with my name on it with a big group. I think pre-trip and getting to Machu Picchu, the communication and plan are all great, but after, they kinda disappear. They should also give an option to be on an earlier train. Not sure I’d book with them again, but the day was okay and I managed to figure out all the hiccups by myself.

I would not recommend Willka Travel for the Machu Picchu Full-Day Tour from Cusco with Panoramic Train / MP Group Tour with Circuit 2. The biggest issue was the lack of communication and organization before the tour. For a full-day Machu Picchu trip, travelers need clear and timely details about pickup time, meeting location, train schedule, tickets, entrance circuit, guide information, and what to expect throughout the day. Unfortunately, Willka Travel did not provide the level of communication or support that should come with a tour like this. We tried reaching the company multiple times before our scheduled tour because we needed confirmation and details, but we could not get a reliable response. This caused unnecessary stress and uncertainty, especially since we were traveling as a family and had already booked and paid for an important, time-sensitive excursion. Machu Picchu is not the kind of tour where people can simply “figure it out” last minute. There are trains, entrance times, bus logistics, guides, and strict ticket rules involved. Instead of feeling excited and prepared, we felt anxious and unsure about whether everything was actually arranged. A professional tour company should be easy to contact, especially the day before a major excursion, and should make customers feel confident that the trip is organized. That was not our experience. Machu Picchu itself is incredible and the guide was wonderful. The pick up from the hotel and back to the hotel were great. Machu Picchu absolutely worth visiting, but the poor communication from Willka Travel made the experience much more stressful than it needed to be. I would strongly recommend booking with a different agency that provides clear instructions, timely responses, and better customer support

Joel Guzman was our guide for the Machu Pichu Circut 2. He explained history, took good photos, and kept us entertained the entire excursion. 10/10 would recommend Joel to any group wanting to know the ins and outs of the Hidden City.