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We never increased the price without notice. We contacted you before your arrival and clearly explained that the operational expenses were separate from the $200 boat-rental fee. From the moment you arrived, your only complaint was that the total cost was higher than what you had paid for other boats and that you did not feel like spending that much that day. You declined to pay the disclosed operational fees but still expected an all-inclusive trip for $200. We also moved your departure time by one hour because of the bridge schedule so you could have a better experience, which you omitted from your review. The bathroom was thoroughly cleaned and sanitized before the trip. We respectfully ask that reviews accurately reflect the disclosed terms and the service provided.

We’re truly sorry for the frustration this situation caused and understand how disappointing it was to have your plans affected. To clarify the timeline, we did attempt to reach out as soon as the issue was identified. A message was sent at 8:14 AM, followed by a phone call at 9:30 AM (the phone was off), and another call at 10:47 AM. Unfortunately, we did not receive a response until 11:15 AM, when Jayna returned our call. The double booking was not caused by human error on our end, but by a system error in the booking platform, which should have automatically blocked availability once the time slot was taken. We explained this as clearly and respectfully as possible once we were able to connect. At that time, we offered alternative solutions, including a later departure after 5 PM or rescheduling for the following day. We also made additional efforts to help by personally contacting five different boat owners to try to secure another vessel, but all were fully booked. We genuinely did our best to find a solution under the circumstances and regret that we were unable to meet your preferred time. We appreciate your understanding and feedback, as it helps us continue improving both our service and communication processes.