Hoteller i nærheden af Shuttle Cancun eller Playa del Carmen
Beskrivelse
Med denne bekvemme og overkommelige service behøver du ikke at bekymre dig om at planlægge en taxa eller prøve at navigere på egen hånd. Vores komfortable shuttle tager dig fra lufthavnen eller hotellet i et komfortabelt, airconditioneret køretøj, der kender den bedste rute til lufthavnen og tilbage. Dette sparer dig tid, penge og besvær. - Overkommelige priser på alle vores serviceområder - Kontinuerlige afgange - Problemfri shuttletransport - Komfortable køretøjer med aircondition
Turmuligheder
Højdepunkter
Hvad er inkluderet
Afhentningssteder og tider
**Afhentning i lufthavnen:** Ved ankomst skal du samle din bagage og gå til ankomsthallen. Din chauffør venter uden for terminalen i Ground Transportation afhentningsområdet med et skilt med et orange Cancun Travel Experience-logo. Fremvis venligst din bekræftelse eller billed-id ved afhentning. Din transport vil være klar præcis 30 minutter efter dit flylandingstidspunkt og kan vente op til 60 minutter efter dit flylandingstidspunkt. Ankomster: Hvis du tilfældigvis støder på problemer med at finde din chauffør, bedes du gå til et af følgende mødesteder: - Terminal 2 (indenlandske ankomster) i Welcome Bar - Terminal 2 (Internationale ankomster) ved Welcome Bar - Terminal 3 ved Margaritaville Bar - Terminal 4 ved velkomstbaren **Hotel afhentning:** Din nøjagtige afhentningstid vil blive bekræftet en dag før din flyafgang, din chauffør vil møde dig i lobbyen på dit hotel. Fremvis venligst din bekræftelse eller billed-id ved afhentning. Vær venligst klar og vent et par minutter før det bekræftede afhentningstidspunkt, chauffører må kun vente maksimalt 10 minutter efter det bekræftede afhentningstidspunkt.
Rejsendes vurderinger
Vigtig information
- Spædbørn skal sidde på skødet af en voksen
- Der er adgang til offentlig transport i nærheden
- Velegnet til alle fitnessniveauer
- Delvise aflysninger/refusioner er ikke tilgængelige for transportydelser tur-retur.
- For eventuelle ændringer i sidste øjeblik og / eller forsinkelser, kontakt venligst med det samme, bemærk venligst alle ændringer i sidste øjeblik er underlagt tilgængelighed og kan ikke garanteres.
- Ankomster: Din transport vil være klar præcis 30 minutter efter din fly landing tid og kan vente op til 60 minutter efter din fly landing tid.
- Afgang: Vær venligst klar og vent i lobbyen på dit hotel, chauffører er kun tilladt at vente maksimalt 10 minutter efter den bekræftede afhentning tid.
- Bemærk venligst, at afhentning til/fra flere lufthavnsterminaler/hoteller ikke er tilladt, afhentningstiderne er baseret på trafik / vejbegrænsninger, eventuelle anmodninger om ændringer vil blive gennemgået og acceppetd eller afvist efter leverandørens eget skøn.
- Transfer-tjenester kan ikke udskiftes med andre tjenester/ruter.
Anmeldelser(535)
The drive to the hotel was good but have not received verification about return trip. They should send return information at booking.
The driver Hugo's service was very attentive and super cordial. The trip felt safe, and even with a flight delay, I had peace of mind that they would be there to pick me up. I will use this service again.
Very Good Service. The driver was waiting at the airport to greet us and showed us as to where his vehicle was. The mini bus was very clean and well maintained.
My flight was late. The shuttle left. They did attempt to contact me, but I had to wait a while for my luggage and I didn't have wifi. I eventually was scammed and spent $160 for a 20 minute ride to my hotel.
Hello Thank you for sharing your feedback, and we are sorry to hear about your experience. We would like to clarify that all of our airport transportation services are scheduled and monitored using the flight information provided in the reservation. Our team tracks flight arrivals, including delays, to ensure that our drivers arrive accordingly. Additionally, our airport arrival service includes a courtesy waiting time of up to one hour after the flight has landed to allow passengers enough time to complete immigration procedures, collect their luggage, and proceed to the meeting point. According to our records, our team attempted to contact you during this waiting period through every communication channel available to us, including phone calls, messages, and the contact information provided with the reservation. Unfortunately, we were unable to establish communication during the waiting period. We understand that not having access to Wi-Fi at the airport can make communication difficult, and we regret that this contributed to the situation. We are sorry to hear that you encountered unauthorized transportation services at the airport and incurred additional expenses as a result. We always recommend contacting our team through the provided emergency contact numbers whenever possible so that we can assist our guests directly. We appreciate your feedback and will continue working to improve the arrival experience for our travelers. Best regards
Beware the company changed the price after arrival. The rate I paid DOUBLED in the airport parking lot and they refused to honor what was already paid.
Hello Thank you for sharing your feedback. We would like to clarify that the price of the service was not changed after your arrival. Upon reviewing your reservation, we found that there was a price difference because the rate selected during the booking process did not correspond to your actual destination. In both reservations, the selected rate was not the correct one for the destination requested, which resulted in an additional charge being required to cover the difference in service area and travel distance. Our team informed you of this discrepancy as soon as it was identified and provided the available options to proceed with the service. We always strive to be transparent with our pricing and ensure that the correct rate is applied based on the pickup and drop-off locations selected at the time of booking. We appreciate your feedback and remain available to assist our guests with any questions regarding service areas and rates before their trip Best regards
The trip back to the airport was very good. Thadriver was really good. But it was really difficult to find them upon arrival. They have to display the name of the company let's say on a big piece of paper like other companies do..
Both drivers from and to airport were awesome in communication, time and drive. Ramiro Santos and Miguel Miranda have great customer service, thank you guys for the transportation.
Hi Thank you very much for taking the time to share your experience with us! We are delighted to hear that both your arrival and departure transfers met your expectations and that our drivers, Ramiro Santos and Miguel Miranda, provided excellent communication, punctuality, and service throughout your trip. We will be sure to share your kind words with both of them, as they take great pride in delivering outstanding customer service to our guests. Thank you for choosing Cancun Travel Experience for your transportation needs. We hope to have the opportunity to welcome you back to Cancun and the Riviera Maya in the future! Best regards
I booked a shuttle service to transport two of us from Cuncun International Airport to Royal Hideaway Playacar (round trip). After I paid and received confirmation from Viator and before my departure, the operator "Cancun Travel Experience" asked me to pay extra $80. I would request for refunding.
Hello Thank you for sharing your feedback. We would like to clarify that the additional charge was not a new or unexpected fee, but rather a rate adjustment due to the service location selected during the booking process. The reservation was originally made using the Cancun hotel zone rate; however, the actual destination for the service was Royal Hideaway Playacar, which is located in Playa del Carmen. Since Playa del Carmen falls under a different service area with a longer travel distance, there is a price difference of $40 USD each way, totaling $80 USD for the roundtrip service. We would also like to confirm that both the arrival and departure transportation services were provided as scheduled and according to the details confirmed in your reservation. We always strive to inform our guests of any discrepancies in the booking details prior to the service date so that there are no surprises upon arrival. We appreciate your feedback and remain available to assist our guests with any questions regarding service areas, rates, and transportation options before their trip Best regards
It was a good experience. Just made us wait a while. Guy was really friendly. The promotion was really good for the service.
It was the most awful experience I’ve ever had booking as a single woman traveling on her own. I was left stranded at the airport and no one was available. I made calls and sent messages. No one responded and customer service was no help.
Hello We are truly sorry to hear that you were disappointed with your experience. We understand how stressful it can be to arrive at the airport and feel uncertain about your transportation, especially when traveling alone. However, after reviewing our records, we found that our team did not receive any successful communication from you while you were at the airport. Our customer support is available to assist passengers, and we always encourage guests to contact us using the phone number and instructions provided in their confirmation voucher if they are unable to locate their driver. We sincerely regret that you felt stranded, as this is never the experience we want our guests to have. We continually review our procedures and communications to improve the service we provide. Thank you for sharing your feedback. We value all comments and will use them to continue enhancing our customer experience Best regards
