Heldags gourmetgletsjerestur: Upsala og Spegazzini

Fantastic to take this tour with the Travelers agency. Attention was continuous and very well predisposed. The boat was new and modern, the guides friendly. The food was very delicious, very fresh, autochthonous. The landscapes that I can tell? lovely. I did the full tour that included the walkways of the brown expert

They did not comply with the contracted program. TOTAL FRUSTRATION!!! We purchased an excursion through Trip Advisor (reference number 1101684327) operated by the company VIATOR, for 02/24/2024, which included: Visit to the Upsala and Spegazzini Glaciers + transfer + Food + Disembarkation on the Perito Moreno Glacier walkways at 11am duration (full experience). After visiting the Upsala and Spegazzini glaciers and lunch, we returned to the transfer who informed us that we would return directly to the hotel. We asked about the other part of the itinerary (walkways of the Perito Moreno glacier) and were informed that this tour had not been booked by Viator, the company operating the tour (we booked an 11h tour and had an 8h tour). We immediately contacted Mr. Guido from Viator by phone, with whom we had been exchanging messages via Whatsapp, who simply informed us that there was a misunderstanding, given that our voucher was explicitly written that it included the Perito Moreno catwalks. . Finally, Mr. Guido said he could give us a partial refund, which has not occurred yet (20 days have already passed). At this point, we also learned that it would be IMPOSSIBLE to carry out all the tours that were sold to us due to the closing time of the walkways x the distance between places, which made us even more indignant, because they sold us a tour that was IMPOSSIBLE to be carried out, a fact for which we brought to the attention of TRIPADVISOR. It seems like bad faith to us!!! In addition to all this, LET IT BE CLEAR THAT NO REFUND WILL COVER OUR FRUSTRATION WITH THE ABSENCE OF THE TOUR. The record remains for your awareness and action.

The description stated that the tour would go to Perito Moreno which it did NOT! The weather was calm and very sunny. When I made the complaint to the agency, they stated that the weather may have been an issue - ridiculous. Also, the cruise was very short. The pick up and drop off was about 3 hours, the cruise about 5 ish hours. Definitely not the 10 -11/12 hours the description claims. VERY expensive ($300 USD) and definitely not worth it. The guide also told us that no lunch was included. Luckily we went into the restaurant anyway and the person called my name out for lunch! So be careful!!!

Breathtaking and up close views of amazing glaciers. Crew was very engaging and helpful, lunch was delicious! Would highly recommend!

We were 4 friends visiting southern Argentina for the first time and we were amazed. We really liked the tour, the catamaran took us to see the Upsala glacier, Spegazini and the Perito Moreno. We had lunch at a restaurant in front of the glacier, and we were able to drink a whiskey with ice from the glacier! We recommend the tour

Viator booked me on a completely wrong tour and totally ripped me off. My tour cost USD 261. The tour that I was booked on by Viator did not include the promised highlights (Perito Moreno). Viator does not even want to refund me the excess amount of USD 110 and has not apologized to me for their mistake. I am very sad and disappointed that I could not see the highlight of the region because of this error. My return flight was the next day and I had no chance to see Perito Moreno. I feel completely cheated by Viator. Also, you can book my originally booked tour with their subcontractor TOLKEYEN PATAGONIA for USD 149. I wonder why this exact same tour costs 261 at Viator? The tour at Viator is totally overpriced and an incredible mass processing (about 200 passengers from other travel providers), which by far does not justify this price. Also, there is no contact person (neither from Viator nor from TOLKEYEN PATAGONIA) on site. Please do not book with Viator and if you want this mass processing tour, then book directly with TOLKEYEN PATAGONIA (1). I have never had such a disappointing experience in my life.

Taking the tour aboard the comfortable boat and having the culinary experience was really cool. We visited 2 glaciers and stopped for lunch at the restaurant in front of the glacier, the view was great. The food was very delicious and the attention was great. grade 10!

Good. Professional. Transportation and schedule was on time. Boat was clean and comfortable. Shoutout to our guide Ari. She was knowledgeable and kind.

I loved this ride!! Perito Moreno National Park is beautiful...... incredible colors!!

The walk to see the glaciers was a spectacle! We were amazed by the attention of the employees, and the food they offered us, thank you for everyone's good vibes!