Fast Track VIP Service Tan Son Nhat Lufthavn (Ho Chi Minh-Vietnam)
Beskrivelse
Undgå lange køer og spare tid med vores Fast-Track-tjeneste, perfekt til højdepunkter på Immigration Office. 1. Ankomstservice - For STANDARD service, vi letter indvandring procedurer for passagerer. - For PREMIUM service, ud over den accelererede Immigration clearance, hjælper vi med at hente din bagage hurtigt og effektivt, og ledsage dig og din bagage til dit udpegede køretøj (hvis denne mulighed er valgt). 2. Afgangstjenester - For STANDARD service, vi giver assistance med indvandring procedurer. - For PREMIUM service, ud over accelereret indvandring & sikkerhed kontrol og vejledning til boarding gate område.
Turmuligheder
Rejseplan
Vores personale hjælper kunder med at udføre de nødvendige procedurer for hver flyvning med prioritet og hurtigere end normalt. Kunder vil blive budt hjerteligt velkommen ved ankomsten til lufthavnen. Med ARRIVAL-flyvning vil kunden have assistance til visumprocedurer, immigrationer, toldbehandling, bagageudlevering og ledsagelse til bilen. Med DEPARTURE fly vil kunden have assistance ved check-in skranken, immigrationer, toldbehandling, sikkerhedskontrol og vejledning til boarding gate området.
Højdepunkter
Hvad er inkluderet
Rejsendes vurderinger
Vigtig information
- Kørestolsegnet
- Transportmulighederne er tilgængelige for kørestolsbrugere
- Alle områder er tilgængelige for kørestolsbrugere
- Velegnet til alle fitnessniveauer
Anmeldelser(118)
It took us 20mins and the other line would have been at least 90mins Excellent service and seamless process
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Anna was absolutely amazing, helped me get through passport control with minimum fuss, and once through when she discovered my pre-booked taxi had not arrived, would not leave my side until she had helped to arrange alternative transport. Really saved a jetlagged traveller and I'm hugely grateful - thanks Anna!
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
The app booked a different date on its own. A cancellation was then no longer possible. The support was also not helpful. Thus, 50 € was gone. I would not book here again.
Hello Mr.Daniel, We’re truly sorry to hear that your experience did not meet your expectations. Thank you for taking the time to share your feedback. As part of our commitment to protecting our customers' interests and providing the best possible support, we would appreciate the opportunity to look into your case further. Please leave your contact information or booking reference, and our team will reach out to you as soon as possible to assist. Once again, we sincerely apologize for the inconvenience and hope we have the opportunity to make things right. Have a nice day!
John was lovely, a must do if you don’t want to be in line for hours and hours. We only waited about 10mins to get through immigration
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Agent had great communication with us since before our arrival, agents English was good not a real big accent, everything was good as described on the information, agent even helped when we noticed our taxi was booked for the wrong date, one thing to make clear they literally just guide you to a shorter line at immigration which is so much faster but luggage may take long
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Nam was amazing. Our flight with Vietjet was 1 hour late arriving. We had 2 hours still to get through immigration and get our bags, walk to domestic terminal and check in for our domestic flight and then go through security and get our flight to Da Nang. We would not have made it through without Nam at Joy time travel. He contacted me through what’s app before we arrived, then was first in line waiting for us at immigration, we were 4 in line at the fast track immigration queue, he then waited whilst we got our bags, checked which terminal we needed for the Da Nang flight ( I thought we needed a bus but that was Vietnam airlines) so he walked us to the domestic terminal. He also happily helped other travelers who had questions. His English is superb. Highly recommend Nam and Joy travel. Even with 2 hours we just made it onto the Da Nang flight as with Vietjet you can’t pre-check in so there are long queues at domestic terminal. Highly recommend having someone there to help if you have a connecting flight.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Best service ever. Both arrival and departure through fast track vip was the best did not have to wait for long. Zipped through effortlessly through customs both ways. Thank you to Lucy on arrival at 4pm and Hoang Nam at 4 pm on departure both outstanding performance.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
I paid US$55 for Fast Track Vietnam’s premium arrival service at Ho Chi Minh City Airport and found it to be completely misrepresented. The representative spent a total of about 30 seconds with me. He simply pointed me towards the same immigration queue being used by my fellow Business Class passengers and then disappeared. The premium service was advertised as including assistance through immigration and help with luggage. Neither was provided. I received no priority processing, no queue bypass and no baggage assistance. In fact, I never saw the representative again after being directed to the queue. As a result, I received absolutely no benefit for the US$55 I paid. Had I not booked the service, my airport experience would have been exactly the same. Based on my experience, I cannot recommend this service and would advise travellers to save their money
Dear Customer, We are sorry that your experience did not meet the expectations you had for our service. We would like to clarify that the standard Fast Track service you booked is designed to provide expedited assistance through the immigration process. Services such as dedicated escorting throughout the airport, baggage handling, and comprehensive transit support are part of our premium service packages and are not included in the standard Fast Track service. Following your complaint, we carefully reviewed the service records and confirmed that the assistance provided was in line with the service purchased. We also confirmed that our representative explained the service scope to you during the assistance process. While we understand that you expected a higher level of support, the additional services you mentioned fall outside the scope of the package booked. Please also note that the US$55 you paid covered the Standard Fast Track service for two passengers and did not include any premium or personalized airport assistance services. We regret any misunderstanding and appreciate your feedback. Have a nice day!
Everything was perfect. Very fast through immigration and security.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Such a fantastic service, would highly recommend to anyone visiting as it makes it so much quicker to get through the airport. Anna was amazing and so helpful!
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
