Elbådeudlejning i Newport Beach (op til 12 personer)

I reserved a specific boat well in advance for my best friend's birthday and was looking forward to celebrating with a group of nine women who had all taken time off work and some us that driven three hours to be there. When we arrived, we were told by the manager, Tyler, that specific boats are not guaranteed, despite my having called ahead to reserve that particular boat. I explained that this was the reason I had booked with this company. After pleading with him, Tyler said that type of boat would be available about 30 minutes later, but that our rental time would not be extended, meaning we would lose part of the time we had paid for. We reluctantly agreed because it was important to us to have the boat we had reserved. By the time we finally boarded, we were already frustrated because of the delay, his lack of regard for our situation, and reducing our time on the water. While a crew member was helping us get situated, we commented that the boarding process had become quite an ordeal and that every minute mattered because it was cutting into our rental. About ten minutes after leaving the dock, Tyler pulled alongside us in a dinghy, shouting for us to turn the boat around immediately and return to the dock. He threatened to call the Harbor Sheriff if we did not comply. We were completely shocked and asked what was happening. Tyler told us that a crew member had reported that someone in our group had called him an offensive name. We immediately denied it and explained that we had only said the situation had been "quite an ordeal." He said he did not believe us and insisted we return. After we got back to the dock, Tyler changed his story. He first apologized and then said that while we hadn't called him one insult, we had supposedly called him another. None of us had done so. The entire interaction was confusing, embarrassing, and completely unnecessary. Instead of enjoying a birthday celebration, our group spent the afternoon dealing with accusations, threats of law enforcement, and an incredibly hostile interaction. To make matters worse, as we were leaving, Tyler laughed and sarcastically said, "Happy Birthday." This was one of the most unprofessional customer service experiences I have ever had. Threatening paying customers, relying on an unverified accusation, interrupting a rental after only ten minutes, and treating a respectful group of senior citizens this way is unacceptable. I hope Harbor Boat Rentals reviews how situations like this are handled in the future so that no other customers have their special occasion compromised.

Can only go in a circle a lot of the outlets are blocked off was hard to find what boat rental you’re renting from. I didn’t get you very far because the boats go very slow and you have to stop if the ferry is going across.

We had the most amazing time yesterday on the bay! We rented a Duffy for two hours, the perfect amount of time to see many sights, and to spend quality time with our grandchildren. We appreciated the woman who helped us with our reservations as she was able to get us the best price available! We will always remember making beautiful memories on the bay in the summer of ‘26!!

The experience was amazing! From booking the trip to arriving .. the Viator customer service was great!! The employees at the dock were so pleasant and helpful. My family was so impressed and we will definitely be coming back !!! Thank you so very much for a fun time on my birthday.

We loved it! Friendly staff. Boat was clean and in great condition. Our family had a lot if fun. We will rent it again.

Relaxing self drive tour of Bay and Canals enjoying views of lovely homes and incredible boats. Lovely to enjoy weather and refreshments as you go.

Super easy to book and really nice staff who gave good directions for us. Really enjoyed our time and would recommend this to people coming to the area.

Great experience & very good value through Groupon. Boat was awesome and fit 11 of us very very comfortably with room to spare. Caught a beautiful sunset.

We had a great family outing. The service was excellent as the entire staff was very helpful in getting g us situated and comfortable for the ride. The boat was great as we had a family of 8. Great fun as you can bring on snacks and drinks on board. Definitely a great way to see Newport Harbor.

Great vendor of Duffy boats, easy and casual.