Currumbin Wildlife Sanctuary General Entry Billet

We have visited a few wildlife sanctuaries across Australia. Currumbin is on a different level. It does not feel like a zoo. It feels like the Australian bush, and the animals just happen to be there with you. Everything about it is designed with kids in mind. There are playgrounds throughout, a train that loops the whole sanctuary with a dedicated pram container, and enough to keep small kids busy for a full day. The koalas alone are worth the trip. We have never seen them this active anywhere else. Jumping, eating, cuddling, with joeys chasing their mums. So many of them and so close. The Blinky Bill stage show was a highlight we did not expect. Our daughter stood and danced the entire way through it. She left very seriously committed to finding a bin for her rubbish and letting go of balloons for good. The staff were exceptional. One was mid-feed at the Koala Habitat and still patiently answered every single one of our daughter’s questions. That kind of care is hard to find. We visited during the June promotion where adults paid kids prices online. Worth checking if something similar is running when you go. One of the best days we have had as a family. Go

Nice to see the Roos and koalas, but the Roos don’t seem happy there. Very sad and lethargic, and lots of them in a small space. Tons of people feeding them, and most of them didn’t respond to the food. Also a line of people waiting to hold some of koalas that seemed to be paraded like toys for pics/$, which is also tough to watch.

A fantastic place to experience Australian wildlife up close. Great for families, couples, and international visitors wanting to see native Australian animals.

Best to buy tickets direct online as it is a lot cheaper than any other site I found. The park map is very confusing and I found the in park maps were also not that easy to read. What would be great is where there is a map putting a simple you are here sticker would be very good. Once we found our way to the kangaroos we sound the majority of the animals here and the lost valley. The food was pretty average but we just needed something. There are opportunities to feed and Pat certain animals which is good fun. For those who are game you can also do the tree top challenge where you fly through the park and see the animals from a different spot. Heaps of parking available across the road

We were staying in the area for 12 days so we joined the National Trust at the Sanctuary kiosk. There was an offer for joining and with the 4 visits we made to the Sanctuary we saved $$$. With the exception of one part of the Sanctuary (that I shall mention in a second) we thoroughly enjoyed the whole experience. Which is one of the reasons why we kept coming back 4 times within 12 days, although each visit was only between 1 and 3 hours. We did go to the WildSkies Free-Flight Bird Show. While it was great to see the birds the event was spoilt by the dramatic loud background music that drowned out what the two female presenters were saying. I heard about half, my wife less so of what they said. I have no idea who thought it was a good idea to have the music as loud as it was while the presenters were enthusiastically trying to deliver interesting facts about the bird wildlife that was on show. This I found disappointing as we really wanted to hear the interesting facts about the Birds there. Afterwards I did mention this to a member of staff who said they would mention it to management. For this reason I can only give 4 stars mainly because the Bird Show is presented and pushed on to visitors as a must see event within the Sanctuary.

A wonderful day out exploring. We held a Koala, saw a bird show with the experts and had a great look around. We took an uber out. Take good walking shoes. You get to feed the kangaroos too. Such a great experience.

Queuing to get in was not good and the trip adviser ticket was not recognised and they had to look up the booking online. The park was great; I'm surprised people can still hold koalas as this has been stopped in NSW.

Dear Management Team, I am writing to formally bring to your attention a highly disappointing experience my partner and daughter had at Currumbin Wildlife Sanctuary yesterday, Friday, 15 May. We drove over 200 kilometers from the Sunshine Coast specifically to celebrate my daughter’s birthday with a booked Capybara Encounter at 14:00. What was meant to be a special birthday memory instead ended in immense disappointment and unnecessarily hostile customer service. My family arrived early at approximately 13:00 to explore the sanctuary before their scheduled event. They took the internal train service to the far end of the park. However, when they attempted to take the train back for their encounter, the service unexpectedly stopped running. Consequently, they had to navigate the walk back on foot, unfortunately became lost, and arrived at the encounter location roughly 20 minutes late. While I understand the sanctuary operates on tight schedules, the cancellation of the event was only the beginning of a very poor customer experience. I want to highly commend the on-site staff member who tried incredibly hard to radio the event team to see if they could return, especially knowing it was my daughter's birthday. Following this, they went to the front reception where the receptionist was incredibly understanding and gracefully began processing a refund. However, during this process, a staff member from the office abruptly intervened. This individual aggressively questioned my partner and daughter about why they missed the event. Even after my partner re-explained the train breakdown and the fact that it was our daughter's birthday, this staff member acted visibly annoyed and sternly stated that "next time" a refund would not be permitted. To be completely clear, a refund was never our priority. My daughter was looking forward to this experience for her birthday, and we invested a four-hour round-trip drive to make it happen. While we accept accountability for being late, the service stop of your park's transport infrastructure was the root cause of the delay. More importantly, the severe lack of empathy and hospitality shown by your office staff member turned a disappointing situation into an incredibly upsetting one. The hospitality industry is built on creating wonderful memories; instead, my daughter’s birthday was ruined by a rigid and confrontational interaction. As it stands, we have no intention of returning to Currumbin Wildlife Sanctuary. I am bringing this to your attention in the hope that you will address this office staff member's conduct and review how your team handles unexpected transport service failures when guests have time-sensitive, pre-booked events. I look forward to your response regarding how this matter will be addressed internally. Sincerely, Kevin Li

Very big wildlife sanctuary, but the mini train made getting around very easy. Food in the cafe was very good and so was the service.

Amazing! Beautiful sanctuary! You can tell there is so much love and care here. Great experience and knowledge.