Curacao City Tour med shopping, strandtid og lokal guide

Lamentamos que haya percibido la situación de esa manera, pero es importante aclarar lo ocurrido. El horario de recogida en la playa debía respetarse para poder regresar al puerto a tiempo y no poner en riesgo al resto de los pasajeros que también debían volver a su crucero. En este caso, su grupo no se encontraba disponible en el punto de encuentro cuando correspondía continuar con el recorrido, por lo que, después del tiempo operativo disponible, el tour tuvo que salir sin ustedes. También queremos aclarar categóricamente que nuestros vehículos están destinados exclusivamente a los pasajeros reservados para nuestros tours. No subimos ni cobramos a personas ajenas al grupo durante la operación, por lo que esa parte de la reseña no corresponde con nuestros procedimientos ni con lo ocurrido. Entendemos la frustración que puede generar perder el transporte de regreso, pero cuando un pasajero no se presenta en el punto de encuentro dentro del horario establecido, debemos priorizar el regreso puntual del resto del grupo al puerto. Lamentamos que esta situación haya afectado su experiencia, pero no consideramos correcto afirmar que fueron “olvidados” en la playa.

Thank you for your feedback. We are sorry to hear that the experience did not meet your expectations, but we would like to clarify a few important points. This tour includes sightseeing stops as part of the itinerary, including historical and cultural locations, before continuing to the beach portion. The vehicle and driver assigned to this tour were not reassigned to an airport transfer or any other service during the excursion. Mambo Beach was included in the tour, and the group was taken there. On busy cruise days, the order and timing of stops may be adjusted due to traffic, port movement, and local conditions, but the intention is always to complete the advertised experience as smoothly as possible. Regarding the return to the cruise ship, transportation back to the port was part of the service. Choosing to take a separate taxi was the guest’s personal decision and was not required because of any cancellation of the return transfer by our team. We take organization and guest experience seriously, and while we regret that you left with a negative impression, we do not agree with the claim that the tour was operated for an unrelated airport transfer or that guests were abandoned.

Thank you for your feedback. We are sorry to hear that you left with a negative impression of the tour. We would like to clarify that the beach stop was provided for the full duration described in the tour details. The itinerary and timing were followed according to the scheduled experience, and no advertised beach time was intentionally shortened. On busy cruise days, traffic, port movement, and local road conditions can affect the flow of the tour, including the order of stops or driving time between locations. However, these adjustments are made to complete the itinerary as smoothly as possible, not to mislead guests or remove advertised inclusions. We do not agree with the statement that our team “lied” about the tour. Our goal is always to provide the experience as described, and we regret that this was not your perception on the day of service.

Thank you for your feedback. We are sorry to hear that you felt uncomfortable during the tour, but we would like to clarify a few important points. The vehicle used for this service was equipped with air conditioning. Curaçao was experiencing very high temperatures that day, and while the AC was operating, the inside of the vehicle may not have felt as cold as expected due to the outside heat and frequent stops. The shopping portion of this tour is a free, non-guided stop where guests can explore Punda at their own pace. The driver was not reassigned to another service and did not leave the group to perform taxi work. Due to parking limitations and traffic in the area, including a slow trolley moving through Punda, the driver had to circle around before returning to the pickup point. This was explained at the time, and the delay was not significant enough to remove or cancel any advertised tour stop. We also do not agree with the statement that belongings were placed at risk intentionally. Our team’s goal is always to keep the tour moving safely and professionally while managing local traffic and parking restrictions. We regret that the experience did not meet your expectations, but based on our review, the tour was operated, the itinerary was provided, and no stop was skipped due to the short traffic-related delay.

Thank you for sharing your feedback. We are sorry to hear that the tour was not exactly what you expected, but we appreciate your kind words about the driver and guide. This tour is designed as a light sightseeing experience with several stops, including the distillery, city/shopping area, and beach time, rather than a deep historical walking tour. The history portion is included as part of the overall route, but we understand that some guests may expect a more detailed cultural or historical experience. We appreciate your feedback and will use it to continue improving how we describe the tour and set expectations for future guests.