Read the small script, visit to vila Carlotta is optional and if you get off the ferry there, you have to pay for a ride to Bellagio; The tour is advertised as private, but you have to take a public ferry and we had to wait more then 45 min to board it; Our tour guide was very nice and knowledgeable, but the tour in Como was about 20 min at the most , she left us in Belagio at 1 pm , and we had a choice to stay there on our own or go to Varenna by ourselves and pay for way back.. The boat ride to Bellagio and back is 14,5 euros, so paying 447 $ for the two of us for the tour seems a bit excessive…
Good morning Anna. First of all in the product are clearly written whìhat is included and what it isn't, and also that the tour will be performed using public transportation (on the other side you will have paied over than 600 euro only for private boat for 2 hours); train and all public boat where included from Como Lago Station to Bellagio and you where able to get on and off the boat as many times as you wanted (was included also to go to Varenna only one way to reach the train station but in your case you where able to go to Varenna to visit it and after you needed to buy tickets only to go back to Bellagio and also if you wanted to switch a slow boat transfer into a faster one that you have done paying the difference of 4.40 euro insted the total price of 14.80 euro . About Villa Carlotta it was clearly written that tickets where not included (euro 15 or less it depends on your age) and you have chosen not to get off and not to visit it. And last normally I remain whith clients also on the way back to Como and we stay together also for lunch but as you have said to me that you wanted to go aroud by yourself I left you wondering for the village of Bellagio. I am very sorry that you did not appreciate having a private guide at your disposal all day. This is the service we offer
