Ture/Krakow/Auschwitz-Birkenau og Wieliczka saltmine – en dags guide

Auschwitz-Birkenau og Wieliczka saltmine – en dags guide

4.6(52)Krakow11 timer
VIATOR4.4(15)TRIPADVISOR4.7(37)
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
+40 photos
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide
Auschwitz-Birkenau og Wieliczka saltmine – en dags guide

Kort fortalt

Varighed
11 timer
Pris fra
$128 / person
Sted
Krakow, Polen
Bedømmelse
4.6 / 5 · 52 anmeldelser
Sprog
EN
Gruppe
Lille gruppe, op til 30
Afbestilling
Gratis afbestilling
Bekræftelse
Øjeblikkelig
Billet
Mobil- eller papirbillet accepteres
Operatør
Hello Cracow
Mødested
Beliggende i Kazimierz, det jødiske distrikt

Beskrivelse

Kombiner to helt forskellige verdener i én tur. Anbefales til både travle og on-the-go turister. Under denne heldags udflugt se to af de mest besøgte museer i Krakow-området. Auschwitz-Birkenau Memorial & Museum - UNESCO World Heritage Site, et tidligere nazistisk koncentrationslejr, hvor mere end en million jøder og andre fanger blev undertrykt eller dræbt under anden verdenskrig. Wieliczka Salt Mine - et af de mest fantastiske monumenter i polsk kulturhistorie opført på UNESCOs første kulturelle og naturlige verdensarv liste. - Live-guidet tur (op til 30 besøgende) - Quick Meet & Go: centralt placeret 3 mødesteder. Spild ikke din tid på at hente andre fra deres adresser - Lær historien om Anden Verdenskrig, nazistiske Holocaust og befrielsen - Se skulpturer, statuer og minedrift udstyr alle lavet af salt - Undgå folk, der hopper over den lange linje for individuelle besøgende

Turmuligheder

Heldags guidet tur Auschwitz-Birkenau og Wieliczka saltmine fra Krakow

Rejseplan

Krakow
90 min

Din tur begynder med transport fra Krakow (valgte mødested). Auschwitz-Birkenau Museum er beliggende i byen Oswiecim, omkring 1t15min i én retning (65km). Hver chauffør, vi samarbejder med, har alle EU-krav om tilladelser til passagertransport. En engelsktalende og venlig leder af gruppen vil hjælpe dig når du har brug for det. Efter ankomsten til Oswiecim, tage en kort pause for at tage en kop kaffe eller holde øje med udendørs udstillinger. Så vær venlig at blive introduceret til din lokale og professionelle guide, der er licenseret af Auschwitz-Birkenau Museum.

Panstwowe Muzeum Auschwitz-Birkenau
Entré inkluderet120 min

Start din tur med at gå gennem porten til den første lejr - Auschwitz I - oprindeligt tænkt som en koncentrationslejr, der skal bruges som et interneringscenter for de mange polske borgere, der blev arresteret efter Tysklands annektering af landet i 1939, med det mest genkendelige skilt Arbeit Macht Frei (Work Makes You Free). Denne del tager normalt 2 timer, og du vil bruge et headset til at høre din guide tydeligt. Gruppen ifølge museets regel tæller op til 30 personer, hvilket gør besøget behageligt og tilgængeligt for hver deltager. Besøg de originale træbygninger, befæstede mure, pigtråde, gaskamre og krematorier - alle disse efterlader et chokerende indtryk, der gør det muligt at forestille sig holocausts omfang.

Brzezinka
90 min

Efter 1. lejr er der planlagt en kort pause på op til 15 minutter. Du vil blive taget af os til at besøge den anden del af turen - Birkenau (Auschwitz II), kun 3 minutter væk, som er den største lejr bygget og drevet med det specifikke formål at gøre Europa ''Judenrein'' (fri for jøder) ). Den samme guide fortsætter et gribende foredrag om lejren i landsbyen Brzezinka (Birkenau), som blev bygget i 1941 på ordre af Heinrich Himmler (SS-kommandør) og kunne holde omkring 90.000 fanger. Du vil blive fortalt om frygtelige historier om utænkeligt liv. forhold samt grusom udvælgelse og pseudo-videnskabelige medicinske eksperimenter lavet af fremtrædende nazistiske læger inklusive Josef Mengele. En historie om soldater fra den 60. armé af den første ukrainske front åbnede portene til Auschwitz den 27. januar 1945, hvilket betød den endelige befrielse, afslutter din tur med en følelse, både dette folkemord skulle aldrig være sket, og det kan ikke ske igen .

Wieliczka
90 min

Transport fra Birkenau til Wieliczka, tager omkring 90 minutter. Din tid til en søvn.

Krakow
30 min

Når turen slutter, er du ikke rushed af os. Tag et par minutters pause, som du kan bruge i en boghandel, dagligvarebutik eller bare hvile. Derefter vil du blive taget til en forudbestemt adresse i Krakow.

Entré inkluderet180 min

Turen starter med en nedstigning på 64 meter ad trapper. Du bliver derefter ført gennem en række kamre og vist underjordiske søer, helligdomme og saltmonumenter. Turen slutter i niveauet 135 meter under overfladen, og returen til overfladen sker med lift. En standard guidet tur gennem saltminen varer 2-3 timer, og besøgende går gennem en 3,5 kilometer lang turistrute.

Hvad er inkluderet

Inkluderet
Rundturstransport fra og til Krakow med et køretøj med aircondition (van eller minibus)
Adgangsgebyrer (Wieliczka Salt Mine, Auschwitz I & Auschwitz II Birkenau), forsikring og skatter
Licenserede, engelsktalende lokale guider
Højt kvalificeret, hjælpsom og venlig kundeservice
Professionel assistance i tilfælde af ethvert problem
Headset til at høre guiden tydeligt
Ikke inkluderet
Mad og drikke
Toilet

Rejsendes vurderinger

4.6
52 anmeldelser
5
43
4
4
3
2
2
0
1
3

Vigtig information

  • Specialiserede sæder til spædbørn er tilgængelige
  • Anbefales ikke til rejsende med rygskader
  • Anbefales ikke til rejsende med fare for hjerte-kar-sygdomme
  • Rejsende skal mindst være i moderat fysisk form
  • BESØG: Begge museer besøges af hundredvis af mennesker hver dag. Det er ikke muligt at holde dit eget tempo på sightseeing. Mens de er i lejrene, skal besøgende opføre sig passende og respektfuldt. Dresscode er smart afslappet, for at respektere stedet. Det er forbudt at spise og ryge samt optræde højlydt på begge museer.
  • AFHENTNING: Angiv venligst din adresse i Krakow ved reservation. Nogle af hotellerne i Krakow ligger i områder med begrænset trafik. Din afhentning vil blive organiseret fra det nærmeste mulige sted, og du vil blive informeret.
  • AFGANG: De timer, du bestiller, er foreløbige og kan ændre sig. Varigheden af overførsler er omtrentlige, den nøjagtige varighed vil afhænge af tidspunktet på dagen og trafikforholdene. Det nøjagtige afhentningstidspunkt vil blive bekræftet en dag før turen (senest om eftermiddagen).
  • DOKUMENTER: Da det er obligatorisk i Auschwitz-Birkenau Museum at bekræfte dine personlige oplysninger, er du forpligtet til at indsætte fulde navne på alle deltagere i reservationen og tage pas eller ID med dig, som kan kontrolleres ved indgangen til museet. Ellers kan du ikke få adgang til museet.
  • TASKESTØRRELSE: Bemærk venligst, at du ikke har tilladelse til at komme ind på Auschwitz-Birkenau-museet med store tasker eller rygsække. Den maksimalt tilladte størrelse er 30 cm x 20 cm x 10 cm. Du kan efterlade dine kufferter ved bilen, som er aflåst under dit besøg.
  • FROKOST: Du skal på en heldagstur, der varer cirka 10 timer. En almindelig form for frokost tilbydes ikke, så vi anbefaler, at du medbringer snacks. Du kan også vælge frokost som en ekstra mulighed ved booking.
  • SIKKERHED: Vær forberedt på at gennemgå et sikkerhedstjek (svarende til lufthavnens) for at komme ind i Auschwitz-Birkenau Museum.
  • VEJRET: Vi opererer under alle vejrforhold. Op til 70 % af tiden tilbringer du udendørs (især ved Auschwitz II Birkenau). Medbring venligst vejr passende tøj og vand på solrige dage. Temperaturen i minen er omkring 14 grader celsius.
  • BØRN: Børn skal være i følge med en voksen. Spædbørnssæder er tilgængelige. Et besøg på Auschwitz-Birkenau Museum kan være traumatisk, derfor anbefaler vi, at besøgende skal være mindst 13 år.
  • BILLEDER: I saltminen koster fotograferingstilladelsesgebyret 10 PLN. Kan købes på stedet. I Auschwitz har besøgende generelt lov til at tage billeder med nogle få, klart angivne undtagelser. Det er forbudt at tage billeder i bygningerne med brug af blitz.

Afbestilling

For at få fuld refusion skal du afbestille mindst 24 timer før det planlagte afgangstidspunkt.

1+ dage i forvejen100% tilbagebetaling
0–1 dage i forvejen0% tilbagebetaling

Anmeldelser(52)

L
Linda_A
September 23, 2026
Sobering experience

The tour was planned so well and all information was sent to us. The tour guide was so knowledgeable and friendly. The only thing I would be aware of is the time. I chose 8am thinking this was the pick up time but it wasn't and we were picked up at 5.40am!. So beware that the time must be at Auschwitz itself. It was a very somber and sobering experience. Doing it all in one day was hard but doable. We had to change transport to go to Salt Mines and again all was planned so well they were waiting for us to take us. Can't fault the planning at all I would recommend Viator and use them again.

Operatørens svar

Thank you very much for sharing your detailed review. We truly appreciate your feedback about your Auschwitz-Birkenau and Wieliczka Salt Mine one-day experience with Hello Cracow. We’re delighted to hear that you found the whole day well planned and that our communication helped you feel prepared throughout the journey. Organizing two important attractions in one day requires careful coordination, and we’re pleased that the transport changes and transitions between locations went smoothly for you. We’re especially grateful for your kind words about our guide. A knowledgeable, friendly, and respectful approach is essential when visiting Auschwitz-Birkenau, and we’re glad that the experience was handled with the care and sensitivity it deserves. We also appreciate your comments regarding the timing of the tour. Entry times at Auschwitz-Birkenau are scheduled according to the availability provided by the Memorial, which means the selected time may refer to the visit time rather than the exact hotel or meeting point pick-up time. We understand that this can be confusing and we always aim to provide clear information so guests can plan their day accordingly. Thank you for choosing Hello Cracow and for recommending the experience. We truly appreciate your trust and hope to welcome you again in Krakow. 💛 **Hello Cracow strengths:** 🟢 Excellent tour planning and coordination 🟢 Clear communication with guests 🟢 Knowledgeable and friendly guides 🟢 Smooth transfers between attractions 🟢 Respectful approach to historical sites 🟢 Reliable organization from start to finish #HelloCracow #Auschwitz #Birkenau #WieliczkaSaltMine #SaltMine #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #WellOrganizedTour #TravelWithEase #HighlyRecommended #DiscoverPoland

N
Natalia_B
September 16, 2026
Good individual tours, mediocre planning

The tour at Auschwitz was led by the Hello Cracow guide Hubert, and he was wonderful - informative, very organized, with very clear directions for such a large tour group (30!). The tour at the salt mines was led by an employee of the salt mines, who was also great, but doesn’t reflect one way or the other on the tour company. Here’s why the experience is not five stars: I booked this specific tour specifically because it said it started at 8 am. Three days before the tour I received a message that my pickup would be between 5:20 and 5:35 am. Unlike another reviewer, this did give me enough notice to get there in time, but there are a hundred options for Auschwitz tours with similar ratings and since I booked this one specifically for its start time, it felt like a bait-and-switch. Three days before the date, the other tours were all sold out though, so I couldn’t switch to a different start time. I spoke to three other people on the tour and the same thing happened to them (probably because the tour is advertised as starting at 8 on Viator). The tour at Auschwitz, as I said, was excellent but felt rushed, especially at Auschwitz II. In fact when our guide finished he SPRINTED to another bus that had already started moving because he “had another tour.” Obviously there was no time for questions, and we moved through Auschwitz II very very quickly. When we got back to the bus on our own, the driver thanked us, said this concludes our tour, and we’re going back to Krakow. Those of us on the salt mine tour were calling and messaging the tour company, which the driver told us to do, and they were apologetic but a little evasive; finally they said there would be a different driver to take us to the salt mines. After some confusion about where he would be meeting us, the bus driver pulled over at a random gas station outside krakow and told everyone on the salt mine tour to get off. Luckily a different driver WAS there with a mini van. He drove us the 20 minutes to the salt mines and WhatsApped us our tickets, showed us where to get in line for “individual travelers without a tour guide,” and left after checking we were okay / understood. Our timed ticket entry was unfortunately an hour after we arrived, but there was a small park and restaurants nearby so it wasn’t too hard to spend the extra time. (Having to wait an hour on such an already long day was frustrating however.) The driver was waiting for us exactly where he said he would after the tour was over and drove us all back without further incident. For $150 a person and promises of a specific start time and smooth experience traveling back and forth between locations, I didn’t this think was worth it.

Operatørens svar

Thank you very much for sharing such a detailed review. We truly appreciate your honest feedback about your Auschwitz-Birkenau and Wieliczka Salt Mine experience. We’re very pleased to hear your positive comments about Hubert. His knowledge, organization, and clear communication are qualities we highly value, especially when guiding guests through a place as significant as Auschwitz-Birkenau. We will be happy to share your kind words with him. At the same time, we sincerely apologize that parts of the organization did not meet your expectations. We understand that booking a tour based on a preferred starting time is an important factor when planning a full day, and we appreciate your feedback regarding the change of the pick-up schedule. For Auschwitz-Birkenau visits, final timing can sometimes depend on the entry availability provided by the Memorial and the overall schedule of the day, but we understand that this may have impacted your plans. We also regret the confusion during the transition between the Auschwitz-Birkenau and Wieliczka Salt Mine parts of the trip. A smooth connection between attractions is a key part of this combined tour, and we are sorry that the process caused uncertainty and additional waiting time. Thank you for recognizing that our team assisted with arranging alternative transportation and that the return journey after the Salt Mine went smoothly. We appreciate your detailed feedback, as it helps us identify areas where we can improve the organization and communication of combined tours. Thank you for choosing Hello Cracow and for sharing both the positive aspects and areas for improvement. 💛 **Hello Cracow strengths:** 🟢 Excellent and knowledgeable guides 🟢 Clear historical explanations 🟢 Professional guest support 🟢 Commitment to improving service quality 🟢 Comfortable transportation arrangements 🟢 Meaningful cultural and historical experiences #HelloCracow #Auschwitz #Birkenau #WieliczkaSaltMine #Wieliczka #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #PolandTravel #DiscoverPoland #WellOrganizedTour #TravelWithEase #GuestExperience #ProfessionalService #HighlyRecommended #KrakowAttractions #CulturalTravel

P
Pedro_P
August 20, 2026
Excellent full-day package

Excellent, the visit to the concentration and extermination camp was a bit hard, but it is part of history that is worth it. The salt mine is a very interesting find

Operatørens svar

Thank you very much for sharing your review! We’re delighted to hear that you enjoyed our Auschwitz-Birkenau and Wieliczka Salt Mine full-day experience. We appreciate your thoughtful words about the visit to Auschwitz-Birkenau. It is a deeply emotional and difficult place to visit, but learning about this history and remembering the victims is an important experience for many travelers. We’re also glad that you enjoyed the Wieliczka Salt Mine and found it such an interesting discovery. Combining these two unique places in one day allows guests to experience two very different but significant parts of Poland’s heritage. Thank you for choosing Hello Cracow and for sharing your experience with future visitors. 💛 Hello Cracow strengths: 🟢 Carefully organized full-day experiences 🟢 Respectful approach to important historical sites 🟢 Knowledgeable and professional guides 🟢 Smooth coordination between multiple attractions 🟢 Comfortable and reliable travel arrangements 🟢 Helping guests discover Poland’s cultural heritage #HelloCracow #Auschwitz #Birkenau #WieliczkaSaltMine #Wieliczka #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #PolandTravel #DiscoverPoland #WellOrganizedTour #HighlyRecommended #VisitKrakow

L
Laury_F
August 16, 2026
Great!

Everything is very well organized from A to A, we received all the information upstream and everything went perfectly. The guides were perfect, very interesting. A real once in a lifetime experience.

Operatørens svar

Thank you very much for your wonderful review! We’re delighted to hear that your combined Auschwitz-Birkenau and Wieliczka Salt Mine day trip was so well organized from beginning to end. We’re especially happy that the information provided before the tour helped you feel prepared and that both guides made such a positive impression with their knowledge and interesting explanations. Combining two unique and important places in one day requires careful planning, and we’re glad everything went smoothly for you. Thank you for choosing Hello Cracow and for sharing that this was a once-in-a-lifetime experience. We truly appreciate your recommendation! 💛 ✅ Excellent organization from start to finish ✅ Clear communication before the tour ✅ Knowledgeable and engaging guides ✅ Smooth coordination of a full-day experience ✅ Respectful approach to historical and cultural sites ✅ Memorable experiences with great value #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #WieliczkaSaltMine #SaltMine #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #TravelWithEase #WellOrganizedTour #HistoricalTours #CulturalHeritage #HistoryMatters #KrakowExperience #MeaningfulTravel #PolandTravel #MemorableExperience #HighlyRecommended #DiscoverPoland #VisitKrakow

A
Amke v
July 10, 2026
Impressive tour!

Super nice experience! Responded very quickly to questions, everything was very clear & neat on time. Very nice tour guide who explained everything very well. Definitely recommended 🫶🏻

Operatørens svar

Dear Guest, We are thrilled that your combined Auschwitz-Birkenau and Wieliczka Salt Mine tour was such an impressive experience. It’s wonderful to hear that our quick responses, punctual service, and knowledgeable guide contributed to a smooth, enjoyable, and highly recommended tour. #CustomerFeedback #Auschwitz #Birkenau #WieliczkaSaltMine #HelloCracow #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect #ImpressiveTour #KnowledgeableGuide #WellOrganized #HighlyRecommended

K
Kelly_H
July 4, 2026
Great trip

Guides were very knowledgable. It's a long day, but totally worth it. We took water & snacks to keep us going.

Operatørens svar

Dear Kelly, We are delighted to hear that your combined Auschwitz-Birkenau and Wieliczka Salt Mine tour was a great experience. It’s wonderful that our guides’ knowledge enhanced your visit, and that planning ahead with water and snacks helped make the long day fully enjoyable and worthwhile. #CustomerFeedback #Auschwitz #Birkenau #WieliczkaSaltMine #HelloCracow #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect #InformativeGuides #WellPrepared #LongDayWorthIt

K
Katarzyna_K
July 4, 2026
Fantastic and reflective day!

Great communication, professionally organised trip, clear instructions, could not ask for more! Pick up on time

Operatørens svar

Dear Katarzyna, We are thrilled that your Auschwitz-Birkenau and Wieliczka Salt Mine tour was fantastic and reflective. It’s wonderful to hear that the communication, clear instructions, and punctual pickup contributed to a smooth and professionally organized experience. Thank you for sharing your feedback! #CustomerFeedback #Auschwitz #Birkenau #WieliczkaSaltMine #HelloCracow #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect #WellOrganizedTours #ProfessionalService #SmoothExperience #ReflectiveTour

J
Julie_J
June 30, 2026
Auschwitz and salt mines

Our tour guide Lucas was very knowledgeable and extremely sensitive and respectful in telling the story he told of the people that lost their lives in Auschwitz. His facts and stories gave a moving insight to the history of the place where so many people lost their lives. We followed on to the salt minds. Was not sure what to expect but so glad we went. A very long day but well worth it

Operatørens svar

Thank you for your heartfelt feedback 💙 We’re delighted to hear that Lucas made your Auschwitz visit so meaningful with his knowledgeable, sensitive and respectful guidance. It is also wonderful to know that the Salt Mine exceeded your expectations and made the long day worthwhile. With Hello Cracow, you can always expect: ✅ Knowledgeable and compassionate guides ✅ Respectful historical experiences ✅ Well-organised full-day tours ✅ Memorable visits from start to finish #HelloCracow #AuschwitzTour #WieliczkaSaltMine #NeverForget #RespectfulJourney #KrakowTours

C
Carmen_G
April 13, 2026
More than recommended

Salt mines and Auschwitz in one day, a highly recommended combination to take advantage of our three days in Krakow. We booked the tour in English with the departure at 6:00, because they were no longer in Spanish. The bus passed on time, at 5:40, as we were warned a few days earlier. Nothing heavy was done. The 800 steps of the mines are easily lowered. At 5:30 p.m. we were back in town. The excursion is well worth getting up early, so you don’t find so many visiting groups. The visit to Auschwitz should be done even if there are only tours left in Polish (you can always opt for an audio guide that you have downloaded before). On the way to the salt mine we changed buses and drivers, but everything very agile and very well controlled. The staff at the company were very attentive. We can’t talk the same about the official Auschwitz guide who accompanied us during the visit, but this is not up to the company. We still can’t overlook him: he spoke very, very, very slowly. With all the time we spent together, I could have passed on a lot more information (we haven’t taken that into account in our assessment). In conclusion, despite having a somewhat high price, we were very satisfied with both the treatment and the contracted product.

Operatørens svar

Muchas gracias por tu detallada y excelente reseña 💙 Nos alegra mucho saber que disfrutaste de la combinación de las Minas de Sal y Auschwitz en un solo día y que la organización del tour cumplió con tus expectativas. Lamentamos que la experiencia con el guía oficial de Auschwitz no haya sido del todo satisfactoria y agradecemos que hayas compartido esta información con nosotros. Tomamos muy en serio los comentarios sobre la calidad de nuestros guías y los consideraremos para mejorar la experiencia en el futuro. Con Hello Cracow, siempre puedes esperar: ✅ Una organización bien planificada y eficiente ✅ Comunicación clara antes y durante el tour ✅ Guías y personal atentos y profesionales ✅ Un enfoque respetuoso y educativo durante todo el recorrido Gracias de nuevo por recomendarnos, ¡y esperamos poder ofrecerte una experiencia aún mejor en el futuro! #HelloCracow #AuschwitzTour #WieliczkaSaltMine #OpinionesClientes #BienOrganizado #Puntualidad #Profesionalismo #ViajeEducativo #ViajeSignificativo #ViajeConRespeto #AltamenteRecomendado #FiveStarService

M
Martin_C
April 7, 2026
Disappointed with the guide

The place is a memorial to the poor people who perished there, and hopefully it will be there for ever as a reminder for future generations. Our visit was ruined by a poor guide. She didn't seem to realise that not everyone could walk at her speed, so by the time we caught up, the talk was over and we learned nothing. This happened on three or four occasions. On another three occasions the guide decided to miss out parts of the tour by going downstairs when there were still rooms upstairs to see. We were promised a detailed talk about the deeds of Josef Mengele further round the tour, I've been home 2 days and I'm still waiting. If someone asked a question the guide would walk away with the person who asked, and just gave answers to them, there was no group involvement. Her talks were very monotone and there was no emotion in her descriptions. I left underwhelmed with emotion rather than full of emotion, sadness and tears, which I was expecting. Hopefully you will get a different guide and be better served.

Operatørens svar

Thank you for sharing your honest feedback. We are truly sorry to hear that your experience did not meet expectations, especially in such an important and emotional place. A visit to Auschwitz-Birkenau should be deeply respectful, informative, and accessible for everyone in the group, and we fully understand how disappointing it must have been to feel rushed, miss parts of the explanation, or not receive the level of engagement you expected. Please note that guides at the museum are assigned directly by the Auschwitz-Birkenau Memorial, and while they are licensed professionals, we always take feedback like yours very seriously and will pass this on accordingly. With Hello Cracow, we always aim to provide: ✅ Clear communication and support before and during the tour ✅ Well-organised transport and logistics ✅ Respectful and smooth coordination of the visit ✅ Assistance in case of any issues during the experience ✅ Continuous improvement based on our guests’ feedback We truly regret that this part of your visit fell short and appreciate you bringing it to our attention—your comments help us improve for future guests.

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