I could not access the quest I paid for it three separate times on Viator and on the actual app. We spent about two hours trying to figure it out, wasting our day as well.I also emailed and messaged them and received no reply so we left the city without being able to do it. Nothing worked from our codes ,to retrying on the actual app,and following all directions that were given to us. It’s the next day and I still have not received anything or a reply back. It was also no way to contact anyone or besides through email or messages on the app.
Hi there, We are incredibly sorry to hear that you experienced such a frustrating delay and were unable to access your game while visiting Chicago. This is certainly not the seamless onboarding experience we aim to provide for our players. Our exploration games are fully digital and designed to unlock automatically within the Questo app as soon as a Viator booking voucher code is entered. Because we monitor our system logs and support channels around the clock to assist players with real-time troubleshooting, we are deeply concerned to hear that your codes did not register and that your messages did not reach us. We want to investigate exactly what went wrong with your booking transmission and support ticket so we can resolve this properly. Please reach out to our management team directly at [insert support email address] with your Viator booking reference number so we can look into our logs, find your messages, and issue you a full solution. Best regards, The Questo Team
