We could never figure out how to do it. Called and spoke to someone, downloaded Let’s Roam ( I thought it was Viator). She tried to help but my screen kept freezing up.
Hi Deborah, Thank you for sharing your experience. We're very sorry to hear that technical issues and confusion about the app prevented you from enjoying the scavenger hunt. Our hunts are operated through the Let's Roam app, which can sometimes cause confusion when booked through Viator. We appreciate that you took the time to contact support, and we're sorry that the troubleshooting process didn't resolve the freezing issues you encountered. This is certainly not the experience we want our customers to have. We'd like the opportunity to investigate the issue further and work toward a resolution. Please contact us at support@letsroam.com with your booking details, and our team will be happy to assist you. Thank you for your feedback—it helps us improve both our instructions and app experience for future adventurers. Best, Let's Roam Support Team
