2-dages hellige dal og Machu Picchu-tur med tog
Beskrivelse
En af de mest foretrukne ture i Cusco er In Sacred Valley of Inka med en videre forbindelse til den ikoniske Incan-citadel, Machu Picchu. Dalen omkring den kejserlige by Cusco tilbyder et uendeligt landskab, der primært ligger på bredden af den hellige flod Vilcanota. Vilcanota-floden slanger gennem Cusco-dalen. Det er den vigtigste vandkilde for landsbyerne beliggende ved dens bredder. Indbyggerne i disse landsbyer har bevaret de traditioner, skikke og livsstil, som de har praktiseret siden Incan-regeringen. Lige ved slutningen af denne hellige flod ligger en by ved navn Urubamba, der udgør en stor del af den hellige dal. På denne tur stopper du her til frokost, før du går ombord på et turisttog til Aguas Calientes. Aguas Calientes er en indgangsport til et af verdens syv vidundere - Machu Picchu.
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Vi henter dig fra dit hotel i det historiske centrum af Cusco
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Anmeldelser(31)
We did the two day sacred valley and Machu Picchu tour with Happy Gringo tours and we had an amazing experience. Day 1- we visited Chinchero, Moray, Maras and the Ollantaytambo inca site and it was a wonderful experience. Our tour guide Edwardo did an amazing job. He made sure we had enough time at each site and took care of us till the drop off at the train station Day 2- was the incredible Machu Picchu tour. Everything was organized well. Special mention and thanks to our guide Mauro. He did an amazing job and he made our Machu pichu experience seamless and memorable
Don’t let this happen to you! All the way to Machu Picchu and left at the entrance with no guide and no tickets. All the way to Peru and we don’t get to see MP. Horrible communication (I have screen shots of the constant lack of direction or answering my urgent calls . Missed dream vacation, so close…..They returned my booking cost but not all the cost to travel to Peru and above all you can’t take away the disappointment.
Hello, dear Orionrockr, I’m sorry you had this experience, which must have been devastating after traveling so far. Thank you for telling us what happened! We deeply apologize for leaving you at the entrance to Machu Picchu without tickets or a guide. That falls far below the standard of service we promise, and we understand how painful it is to miss a once-in-a-lifetime visit despite traveling all the way to Peru. Please allow us to make this right. We will: Investigate immediately: review your booking, communications, and the staff involved to understand how ticket and guide arrangements failed. Improve response protocols: strengthen our urgent-response procedures so customers never wait without a response at the site. Fix compensation gaps: reassess the refund already issued and consider additional reimbursement for reasonable travel expenses and documented costs related to this trip. Offer remedial options: if you plan to return to Peru, we will offer a complimentary replacement tour and prioritize your booking. Could you please share your booking reference and the best contact method (customerservice@happygringotours.com) so we can follow up directly and start resolving this now? We take responsibility for this failure and appreciate the opportunity to address it. Warm regards, Happy Gringo Team!
The best! I had such a great time and wonderful tour with clear explanations while also having fun. I’d love to come again!
Dear Whitney, Thank you so much for your wonderful review of our 2-Day Sacred Valley & Machu Picchu Tour by Train. We’re thrilled to hear that you had such a great time and enjoyed both the clear explanations and the fun moments throughout the experience. It means a lot to us that you consider the tour “the best,” and we’re truly happy to know it left such a positive impression. We would absolutely love to welcome you back whenever you decide to return! Thank you again, Whitney, for choosing Happy Gringo Tours. We look forward to creating more unforgettable memories with you here in Peru. Warm regards, Happy Gringo Tours Team
We did the 2 day tour with Ruben as our tour guide. He was amazing, so friendly and knowledgeable about all the sites that we visited. He made our trip so easy and enjoyable, would now call him a friend. Would thoroughly recommend doing a tour with Happy Gringos, and ask for Ruben if possible!
Thank you so much, Oran, for your wonderful review! 🌄 We’re thrilled to hear that you enjoyed your 2-day tour with Ruben and that his friendliness and deep knowledge made your trip so special. It’s amazing to know you now consider him a friend — that’s exactly the kind of connection we love to create. On behalf of the entire Happy Gringo Tours team, thank you for recommending us and for sharing your experience. We hope to see you again soon for another unforgettable journey in Peru! 🇵🇪
Myself and another friend had a brilliant time for the 2 days with our guide Ruben. We learned so much about the Inca history from Ruben, and also had so much fun. The tour was seamless and we did not have to worry about many logistics! Ruben guided us all the way through each destination. All in all I would have to recommend this tour to anyone who is visiting this area.
Thank you so much, Edward, for sharing your wonderful experience with us! 🌄 We’re delighted to hear that you and your friend had such a great time with our guide Ruben, learning about Inca history and enjoying every moment of the journey. It’s great to know that everything went smoothly and that you felt well taken care of throughout the tour. On behalf of the entire Happy Gringo Tours team, we truly appreciate your kind recommendation and hope to welcome you back soon for another unforgettable adventure in Peru! 🇵🇪
We originally booked a two-day hike, which the company cancelled on September 11th. As a replacement, we accepted their Sacred Valley & Machu Picchu 2-Day Tour, which very clearly included hotel pickup, multiple Sacred Valley sites (Chinchero, Moray, Salt Mines, Ollantaytambo), lunch in Urubamba, a train ride to Aguas Calientes, hotel accommodation, and a guided visit to Machu Picchu. This is not what was delivered. • The day before the tour, I had to chase the company for details, only to be vaguely told we would travel “by car.” No proper explanation, no clear itinerary. • On the morning of departure, just 15 minutes before pickup, I was suddenly informed there would be no hotel pickup and we had to walk to a meeting point. • Instead of visiting the Sacred Valley sites we paid for, we endured a 7-hour uncomfortable car ride with only one stop, no water, and no food until 2:30pm. The drive felt unsafe at times and everyone in our group was carsick. • None of the promised Sacred Valley highlights were included. • Communication throughout the day was poor. We had little idea what was happening, and the guide seemed focused on rushing us through Machu Picchu just to stay on schedule. I understand that train issues and protests can happen, but what is unacceptable is how this company handled the situation: • No timely updates. • No transparency that the Sacred Valley portion had been cancelled. • No option to cancel or reschedule. • No accountability afterwards—when I followed up to raise these issues, the company read my message but never responded. We spent a significant amount of money on this tour and did not receive what was promised or what we paid for. Instead of a well-organized Sacred Valley & Machu Picchu experience, we were given a long, uncomfortable car ride and a rushed visit to Machu Picchu. This company’s lack of communication, professionalism, and responsibility made for one of the worst travel experiences I’ve had. I strongly recommend looking elsewhere for a reliable operator who will actually deliver what you book—or at the very least, communicate honestly when they cannot.
Dear Traveler, First and foremost, we would like to sincerely apologize for the experience you had with Happy Gringo Tours. We deeply regret that your trip did not reflect what was promised in your booking and that you were left disappointed by the way the situation was handled. We fully acknowledge the seriousness of your concerns regarding the Sacred Valley portion of your itinerary, the transportation, the lack of communication, and the overall organization of your tour. These elements are fundamental to the service we aim to provide, and it is unacceptable that you felt unsupported and misinformed during such an important journey. While unforeseen issues such as train disruptions or protests can occasionally arise in Peru, we agree that this should never result in poor communication, last-minute changes without transparency, or the cancellation of key parts of the tour without offering clear alternatives. For this, we sincerely apologize. We also recognize the frustration you experienced with the lack of accountability afterwards. This is not the level of professionalism we strive for. Please rest assured that your feedback has been shared with our management team, and we are already working on improving our communication protocols and contingency planning so that future travelers are informed clearly and in real time, with options to reschedule or cancel when necessary. We encourage you to contact us directly at customerservice@happygringotours.com so that we can review your booking in detail and ensure that an appropriate resolution is provided. Your feedback is extremely valuable to us, as it highlights areas where we must improve urgently. Once again, we offer our sincerest apologies and assure you that what you experienced is not representative of the service standards we are committed to delivering. Sincerely, The Happy Gringo Tours Team
This was a phenomenal experience!! We learned so much about the culture and history of the Incas and the Quechuan culture. Sacred valley was beautiful and each stop was well crafted to learn and it built up to the amazing Machu Picchu experience. Our guide Mauro went out of his way to help us get extra tickets to Huchuy Picchu last minute so that we could have an amazing view in addition to the included tour of the citadel. He took fantastic photos and videos of us the whole time. Even though my sister was scared, he guided my sister through the Huchuy Picchu hike so well and gave us a lot of confidence and inspiration. I would highly recommend this tour.
Thank you so much for your phenomenal review! 🌟 We’re delighted to hear that your journey through the Sacred Valley and Machu Picchu was such a meaningful experience, full of history, culture, and incredible landscapes. It’s wonderful to know that Mauro went above and beyond to secure your last-minute tickets to Huchuy Picchu and guided your sister with so much care, making the hike both inspiring and enjoyable. We’re also glad you could capture so many special memories thanks to his photos and videos. Your recommendation means a lot to us, and we’d be honored to welcome you again for another unforgettable adventure in Peru! 🙌🇵🇪 Warm regards, The Happy Gringo Tours Team
Very good guides, good cars, exclusive drivers, the places we visited beautiful and interesting, everything well coordinated and we always felt we were in good hands and safe with professional people.
¡Muchísimas gracias por su excelente reseña! 🌟 Nos alegra saber que disfrutaron de la experiencia con nuestros guías, choferes y vehículos, y que todo estuvo bien coordinado para que se sintieran seguros y en buenas manos en cada momento. Agradecemos mucho sus palabras y será un honor darles la bienvenida nuevamente para seguir descubriendo juntos más lugares preciosos e interesantes del Perú. 🙌🇵🇪 Con aprecio, El equipo de Happy Gringo Tours
I booked a two-day Japanese guided tour from Cusco around the Sacred Valley and Machu Picchu, but they contacted me the night before the tour to tell me that they would have an English guided tour. When I asked him why, he said it was because there was no hope of a Japanese guide other than me. They told me that they would not be able to provide a Japanese guide unless there were at least two applicants, so when and by what means did you tell them? When I asked him, he replied that he should come to the office. It was very unpleasant to be told unilaterally that a Japanese guide would not be available the night before the tour which could not be cancelled. Naturally, we couldn't cancel, so we went on the tour. It was a trip to Machu Picchu on the second day. The detailed email of the tour said that we would be up early to see the sunrise in Machu Picchu, but on the second day we received an email saying that our guide would be there to pick us up at 8am. I sent an email to confirm that, and they replied that if you want to see the sunrise, go alone. One-sidedly communicate the day before without explaining in advance that a Japanese guide is not available. Add the sunrise in Machu Picchu, which you can't even do, to the tour guide. It is a very sloppy and dishonest tour company. It is not recommended to use this tour company. It was really unpleasant.
お客様各位 貴重なお時間を割いてフィードバックをお寄せいただき、誠にありがとうございます。ツアー中にご不便とご不満をおかけしましたことを心よりお詫び申し上げます。お客様のご懸念はもっともであり、ご期待に沿えなかったことを深くお詫び申し上げます。 日本語ガイドにつきましては、前夜にサービスが提供できないことをお知らせいただいたことで、大変ご迷惑をおかけしたことを深くお詫び申し上げます。日本語ガイドのご利用には最低2名様からのご参加をお願いしておりますが、事前により明確に、そして十分な時間的余裕を持ってお知らせすべきであったと認識しております。この透明性の欠如については、弊社に責任を負いかねます。 また、マチュピチュへの日の出ツアーに関しても、ご迷惑をおかけしましたことをお詫び申し上げます。適切な手配がされていなかった場合、旅程表に日の出ツアーを記載すべきではありませんでした。お客様のご回答はご容赦ください。今後のお客様とのより良いコミュニケーションと計画のため、この状況を社内で検討しております。 お客様からの貴重なご意見は、弊社の改善に役立てさせていただきます。ご不快な思いをおかけしましたことを心よりお詫び申し上げます。また、この件についてご指摘いただき、重ねて感謝申し上げます。 どうぞよろしくお願いいたします。 ハッピー・グリンゴ・チーム！
WORST GROUP EVER! DO NOT BOOK WITH THEM. They duped us for the entire trip. They did not book one ticket for Machu pichu after confirming 5 times. We had to stay one more night, that took a toll on my entire Perú trip resulting in further hotel and flight cancellations as we did not want to meet Machu Pichu. Additionally the guides kept leaving us and they too were misinformed by the company and were forced to lie to us about their mistake. Complete lack of commitment and they kept lying to us and made us wait in the hotel for 4 hours asking us to be patient shamelessly. Even after paying almost 500 USD for a confirmed ticket we had to incur these additional losses.
Thank you for taking the time to share your experience! We sincerely apologize for the inconvenience and disappointment you faced during your trip. At Happy Gringo Tours, we take every reservation and guest experience very seriously. We understand how frustrating it must have been to encounter delays and changes, especially after receiving multiple confirmations. We deeply regret that this impacted not only your visit to Machu Picchu but also the rest of your travel plans. Please allow us to clarify that, while we strive to ensure all entrance tickets are secured on time, unforeseen circumstances with the ticketing system and local authorities can occasionally occur, particularly during high-demand periods. This, however, does not excuse the confusion or miscommunication you experienced. We take full responsibility for the breakdown in coordination and the failure to provide timely updates and clarity. We are currently reviewing your case internally to understand what went wrong and to ensure this does not happen again. Our team is also reinforcing communication protocols with our guides and operations staff to avoid such situations in the future. We appreciate your feedback, even if it is difficult to hear, as it helps us improve our service. If you are open to it, we would welcome the opportunity to speak with you directly and discuss appropriate compensation for the inconvenience you endured. Best wishes, Customer Relations Team
